Frequently Asked Questions

Orders & Shipping
How long does shipping take?

Standard shipping takes 7–10 business days. Express shipping takes 3–7 business days. Processing time is 1–3 business days.

How can I track my order?

We send a tracking number by email as soon as your order ships. Use it on the carrier’s website.

Do you ship everywhere in Qatar?

Yes, we deliver to all areas in Qatar via Qatar Post, Aramex, or DHL.

Returns & Refunds
What is your return window?

You have 30 days from delivery to request a return. Items must be unused and in original packaging.

Who pays for return shipping?

If the item is defective, we pay. Otherwise, the buyer covers the return shipping cost.

How long does a refund take?

Once we receive and inspect the return, we issue the refund within 7 business days.

Product Info
Are these products brand new?

Yes, all items are new and sourced from reputable suppliers.

Where do you ship from?

We deliver across Qatar and worldwide. Orders are processed within 1–3 business days, and delivery takes 7 to 10 business days.

Can I cancel my order?

You can cancel within 12 hours of placing the order. After that, the order may have already shipped.

Payments & Pricing
What payment methods do you accept?

We accept Visa, Mastercard, and PayPal.

Are there customs fees?

For deliveries inside Qatar, no additional customs fees. For international orders, the buyer may be charged duties.